CANCELLATION AND CHECK IN POLICY
We require a card to book and hold your appointment. If you do not confirm your appointment with a valid credit card, then your appointment will be released for other appointments. A 24-hour notice is required for any rescheduling or cancellation of your appointment. If you fail to provide us with a 24-hour notice, a 10% fee will be charged to your card. If you do not show for your appointment, 30% will be charged. This applies to all appointments, regardless of price. If you purchased a Groupon and do not show for your appointment, the voucher will be redeemed and you will be charged the cancellation or no show fee (see groupon policy).
Please arrive at the time of your scheduled appointment. There is no need to arrive early because your scheduled slot was created with plenty of time for a consultation, to fill out any forms, receive numbing cream when necessary and enjoy a complimentary beverage.
GLOW Med Lounge prides itself on offering VIP service. We want to ensure that every patient is honored with this luxury experience. If you are late, we will do our best to accommodate you, but cannot guarantee your full service time or that you can still be seen. Please ensure time to allow for locating the office.
To provide the best experience, we ask that you please silence your cell phone. Children and guests are not permitted to come with you to your appointment or wait in the lobby. you are not allowed to bring anyone into the treatment room with you. This is for their safety, your privacy, and our liability. if you arrive with children, you will be asked to reschedule and will be charged the cancellation fee.